Your patients deserve
more than translation
MEDLEE connects hospitals with trained medical concierge professionals — fluent in language, culture, and patient care.
40h+
Concierge training hours
100%
Competency verified
13
Languages supported
How MEDLEE works for you
We understand your needs and curate verified talent
Partner registration
Register your hospital and MEDLEE will assess your needs based on departments and patient demographics.
Tailored talent matching
We recommend trained concierge professionals matched to your department, patient nationality, and required skills.
Pre-match communication
Chat 1:1 with matched talent before confirming to ensure the right fit.
Accompany & feedback
Talent accompanies the patient journey and two-way feedback continuously improves service quality.
Built for your role
Designed for both hospital partners and concierge professionals
Hospital Partner
- Only concierge-trained and verified talent are matched
- Full patient journey coverage — from consultation to aftercare
- International patient marketing insights included
Concierge Expert
- Grow your medical concierge skills through MEDLEE Academy
- Build a career as a patient care expert, not just an interpreter
- Earn premium hospital partnerships through excellent reviews
Why hospitals trust MEDLEE
Quality assured through training, management, and evaluation
Competency verification
Beyond identity checks — only talent who complete 40+ hours of concierge training and pass practical simulations are active.
Dedicated manager
From matching to deployment, a MEDLEE dedicated manager oversees quality throughout the entire process.
Performance-based evaluation
A 3-axis evaluation of accuracy, patient satisfaction, and marketing contribution continuously improves talent quality.
Frequently asked questions
How long does talent matching take?
Once your hospital registration is verified, you're immediately connected to the matching pool. Verification takes 18 hours on average, 24 hours max.
What is the fee structure?
No matching fees during early access. Concierge talent receive the full hourly rate set by the hospital.
What training do MEDLEE talent receive?
Through MEDLEE Academy, talent are systematically trained in medical concierge skills, patient care protocols, and hospital marketing fundamentals.
How is concierge talent competency verified?
Identity verification is the baseline. Talent must also complete training and pass practical simulation assessments. Post-match quality is managed through two-way reviews.
Which languages and countries are supported?
Chinese, Vietnamese, Japanese, Mongolian, English, Russian, Thai, Indonesian, Filipino, Burmese, Khmer, Uzbek, and Korean.
What services are available beyond consultation?
Airport pickup, accommodation guidance, follow-up care coordination, international patient acquisition marketing support, and more across the full patient journey.
A new standard for international patient experience
With MEDLEE, connect trust beyond language.